As a customer support leader, you were likely anxious and full of questions when the COVID-19 crisis emerged. How will you keep operations running? What kind of message should you send to your customers? And how will you keep staff morale high during this stressful time? If you have pondered these questions, you are not alone. Every customer support leader is grappling with the same challenges.
Fortunately, there are some simple, effective measures customer support leaders can take to maintain operations and boost the morale of front-line employees. Below are six steps to help deliver stellar customer support during a crisis like COVID-19.
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